TICKET PRICES AND FEES
All ticket prices are as shown for individual events. In addition, all tickets booked through Trybooking.com carry a transaction fee.
Tickets can be booked via each individual event post. Payment can be made at the door at any event by cash or, from February 2023, by contactless card payment. Customers can also reserve tickets for payment at the door by e-mailing info@langtounjazz.co.uk
Langtoun Jazz reserves the right to alter prices or make performance alterations without prior notice.
Children under the age of 16 may purchase tickets for £5 on the door when accompanied by an adult, and subject to any Licencing restrictions at venues.
TICKET EXCHANGES AND REFUNDS
Tickets will only be refunded if a show is cancelled or the date is changed. Where the date of an event is changed, tickets will automatically be transferred to the new date unless a refund is requested.
In either of the above cases, the full face-value of your ticket will be refunded, but booking fees, transaction fee and postage cost (if applicable) are non-refundable.
If you are unable to attend an event for personal Covid-related issues (e.g. you or someone in your party are experiencing symptoms) a full refund will be offered or you may exchange your tickets for a future performance of equal or lesser value.
Langtoun Jazz’ liability will be to the customer who made the original purchase and the original method of payment will be used for the refund if possible, failing which payment will be by Bank transfer. Customers paying in cash who are unable to return in person for a refund will be reimbursed by Bank transfer.
It is your responsibility to check that you book tickets for the right event/date.
TICKET DESPATCH
Tickets booked on line can be brought to the event as an e-ticket or printed out.
All attendees must have a ticket for an event, other than free outdoor events when stated on programmes or our website. This includes children.
GENERAL
All customers must comply with Scottish Government health and safety laws, regulations and guidance in force at the time of each performance. Failure or refusal to do so will result in the customer being asked to leave without refund.
Subject to individual promoter or artist requests, latecomers may not be admitted to an event, or only admitted ‘on applause’. If no exact start time is advertised, doors will usually open approximately thirty minutes before the first act is on stage.
Where we advertise a ‘doors open’ time, more exact timings will be advertised on our website and social media on the day of the event once confirmed.
Some promoters/artists rule that no cameras, camera phones, video or audio recording equipment can be used in the auditorium, unless by prior arrangement. If signage in the venue or announcements from the stage indicate this please refrain from recording of any sort. Failure to do so may result in you being requested to delete the content and/or leave the auditorium.
Only drinks purchased in a venue’s bar can be consumed on the premises. This is a condition of the Licensing (Scotland) Act 2005. By law, any drinks brought into the building will be removed by the venue staff. Customers may, however, bring their own refreshments to the Old Kirk.
Langtoun Jazz reserves the right to refuse admission. We also reserve the right to remove people from the venue without a refund in circumstances such as the refusal of security checks or if staff consider your behaviour is affecting other people’s enjoyment.
Some performances may be filmed or photographed. By accepting these conditions ticket holders consent to the recording, filming or photographing of themselves as audience members. If you have legitimate concerns about being included in promotional photography or videography please speak to a member of staff at the time of filming.
For security reasons, Langtoun Jazz reserves the right to conduct searches and you may be asked to co-operate with a bag search on entry into venues.
Animals are not permitted in venues other than registered Guide dogs/assistance animals.
